Email Bounce

The email_bounce event indicates that an error occurred while trying to deliver the email to one of the signers.
This webhook is useful for detecting invalid addresses or persistent delivery failures.

The error field provides a description of the failure reason, and you can use this information to correct the email and resend the document.

Tip

You can use the Update signer endpoint to correct the email address and then resend the message with the send_automatic_email parameter.

---

event_type: "email_bounce"

Payload example

{
  "email": "[email protected]",
  "token": "853fda7d-ca1c-45cf-829d-9006a4bdfb9e",
  "status": "dropped",
  "status_code": null,
  "error": "Firmeasy no envió el mensaje a esta dirección porque ya había fallado en un intento anterior. Verifica el correo o contáctanos en [email protected]",
  "delivered": false,
  "event_type": "email_bounce"
}