Document Rejected

The doc_refused event is triggered when a signer rejects the signature of the document. This event allows your system to capture the reason for rejection, update the document status, and make automatic decisions such as canceling the flow or forwarding it to another signer.

`event_type`: `"doc_refused"`

Payload example

{
  "event_type": "doc_refused",
  "sandbox": false,
  "external_id": "id-cliente-243",
  "open_id": 23,
  "rejected_reason": "El firmante no estuvo de acuerdo con las condiciones",
  "token": "cce11abf-abcd-abcd-a657-25b55f185f16",
  "name": "contrato_comercial.pdf",
  "folder_path": "/",
  "status": "recusado",
  "lang": "es",
  "original_file": "https://files.firmeasy.com/original/contrato.pdf",
  "signed_file": "https://files.firmeasy.com/firmado/firmado-hasta-rechazo.pdf",
  "created_through": "web",
  "deleted": true,
  "deleted_at": "2021-06-07T19:22:33.932981Z",
  "created_at": "2021-06-07T19:21:59.609067Z",
  "last_update_at": "2021-06-07T19:22:21.838310Z",
  "signers": [
    {
      "token": "b14f141f-abcd-abcd-8dfa-0bdac0ec806a",
      "status": "abriu-link",
      "name": "Fulano Silva",
      "email": "[email protected]",
      "phone_country": "55",
      "phone_number": "1155551111",
      "signed_at": "2021-06-07T19:22:19.956056Z",
      "auth_mode": "firma_simple",
      "geo_latitude": "-23.559298",
      "geo_longitude": "-46.683343"
    }
  ],
  "answers": [
    {
      "variable": "FULL NAME",
      "value": "Foo bar"
    },
    {
      "variable": "SOCIAL SECURITY NUMBER",
      "value": "999-99-XXXX"
    },
    {
      "variable": "FULL ADDRESS",
      "value": "2989 Heller Crossing Apt. 023 - Springfield, NY / 13347"
    }
  ]
}

Document Rejected

event_type: "doc_refused"

Payload example

`event_type`: `"doc_refused"`